Refund and Returns Policy
Last Updated: 14/11/2024
Thank you for choosing Maram Solutions. We are committed to ensuring your satisfaction with our products and services. Please review our Refund and Returns Policy for information on returning products and requesting refunds.
1. Returns
Due to the nature of our services, we generally do not accept returns on digital products or services unless otherwise specified. If you believe there has been an error in delivery or if you have encountered issues with your purchase, please contact us within 7 days of your purchase so we can assist you.
Eligibility for Returns
- Physical products (if any) are eligible for return within 14 days of receipt, provided they are in their original condition, unopened, and in the original packaging.
- Certain items are exempt from being returned, including digital products, downloadable software, and personalized services.
To complete your return, we require a receipt or proof of purchase. For eligible items, please reach out to our customer service team to initiate the return process.
2. Refunds
Refunds may be issued in specific cases, depending on the nature of the product or service provided.
Eligibility for Refunds
Refunds are typically only available in the following cases:
- Service Not Delivered: If a service was purchased but not delivered within the agreed timeframe, you may be eligible for a full or partial refund.
- Product Defects or Damage: If a physical product arrives damaged or defective, please notify us within 7 days of receipt to arrange a return and replacement or refund.
- Non-Functioning Digital Product: If a digital product is defective or not functioning as advertised, we may issue a refund or provide support to resolve the issue.
Non-Refundable Items
- Services that have been provided or initiated.
- Products not purchased directly from Maram Solutions.
- Digital downloads once accessed or downloaded by the customer.
3. Process for Requesting Refunds or Returns
To request a return or refund:
- Contact Us: Email our support team at [contact email] within the applicable period (7 days for digital products/services, 14 days for physical products).
- Provide Proof of Purchase: Include your order number, purchase details, and reason for the request.
- Return Approval: Once approved, further instructions will be provided for returning items if applicable.
Once your return or refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider.
4. Late or Missing Refunds
If you have not received a refund after approval, please check with your bank or credit card company, as it may take time for the transaction to post. If you’ve done this and still have not received your refund, please contact us at [contact email].
5. Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same item, please contact us at iyerhtiam@gmail.com.
6. Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page and will become effective immediately. Please review this page periodically to stay informed of any updates.
7. Contact Us
For any questions about our Refund and Returns Policy, please contact us:
Email: support@maram.solutions
Address:Level 2 Fast Space
EduCity Hub,
79250 Iskandar Puteri
Johor, Malaysia
This policy is intended to provide transparency about our return and refund process. By purchasing from Maram Solutions, you agree to the terms outlined above.
Note: This document is for general informational purposes. We recommend consulting a legal expert to ensure compliance with local and international refund policies and consumer protection laws.